Customer Service employee DACH

A smart and meaningful choice

Do you want to work for an organization with a high level of commitment and many different cultures? Do you want to be part of an organization with focus on leadership and the employees?

Your next workplace

Our office in Amsterdam is a hub for (inside) sales with an informal, international and challenging work environment. Today, we are about 60 employees and we come from different parts of the world. In total we speak more than 15 different languages. The office is located in Amsterdam Southeast, with excellent connections (5 min. walk from the train, metro and bus station) and biking paths.

Your future challenge

As a full-time Customer Service employee you will play an important part in our customer experience. Our Customer Service department is divided into geographic teams. You will work for our DACH team.

Your responsibilities will include:

• Manage daily customer enquiries, order processing & invoicing, sample and trial orders
• Follow up on lead-time quotations, pricing quotations trials & sample deliveries
• Provide internal sales support
• Handle requests for call-offs in order to enable delivery, stock level maintenance and timely ordering of new stock
• Provide input to the weekly KPI team meetings in relation to credit, stock, admin claims, overdues
• Reviewing your accounts once per month with the external sales responsible to discuss the customers, market, and KPI`s to drive things forward
• Contribute to the analysis and following up on customer payments
• Work with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions

To succeed in this role

Our ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. We appreciate your input and creativity when it comes to problem solving. Knowledge about paperboard is a pre but not required.

Furthermore you:

• Speak and write German at a (near) native level and English at a professional level.
• Have a bachelor’s degree or the equivalent in relevant work experience.
• Are service minded with excellent communication skills, both verbal and written
• Are attentive to details and can organize your work well
• Can adapt to changing circumstances and deal with pressure and setbacks in a constructive way
• Are a team player who plays an active part in creating positive energy and atmosphere
• Have relevant customer work experience
• Have basic Excel skills and worked with order systems (is a plus)
• Have an interest in inside sales
• Are currently based in The Netherlands
• The position is office based

We offer you

We have an open and welcoming culture that embodies our core values of courage, commitment and responsibility.

In addition, we offer:

• A competitive salary package
• 25 vacation days + 13 ATV days. That is almost 8 weeks of vacation a year!
• Sport allowance to stay fit and healthy
• Commuting allowance
• A chance to go on customer visits as you grow in your role
• Learning and development opportunities

Apply today!

Can you see yourself as our new Account Coordinator? Please apply today by sending us your English resume and cover letter! Apply via the “apply” button. The procedure will close April 30^th. If we find suitable candidates sooner we will close the procedure early.