Employee surveys are a key tool for taking the pulse of the Group's units and ensuring that the company is heading in the right direction. The results provide important information on whether employees feel happy in their jobs and have the right prerequisites for carrying out their work. The results also show that the company as a whole, but also every employee and manager, are developing in the right direction. The results are also part of the Group's development work, in which the need for improvement projects and development in the organisation are identified and actions initiated.
Holmen has completed employee surveys on an ongoing basis since 2003. Historically, the survey has been conducted at Group level, but in response to a growing need for measurement in more business-area-specific fields, the Group has decided that employee survey will take place at business area level going forward. In 2016, the organisation will examine more closely how this work is to be performed. Important issues to be looked at include identifying common areas to be included, key performance indicators and how results are to be used in comparison across business areas boundaries. In 2017, a pilot project will be run to enable future employee surveys to be conducted.
The employee survey conducted at Holmen Paper in 2018/2019 had a very high response rate from all functions and departments, which is very gratifying and indicates a great commitment. This is clearly seen in the results of the survey where all index values are in line with, or even higher than in other companies. These comparisons are made partly against companies in general, but also against other pulp and paper industries where a corresponding survey has been carried out. For example, the Team Efficiency Index is at 74, the Leadership Index at 76 and the Engagement Index at 79. However, we are not satisfied with this, and we continue our work improve.