Your next workplace

As a Customer Care Specialist you are part of the team based out of the London Office. The Customer Care team manage daily sales business in the UK, have daily contact with our customers and head office in Sweden, as well as our Holmen colleagues in Sales Offices across Europe. The Customer Care team in the UK consists of 5 persons and we are a vital link between the local Sales, Holmen head office and mills, where our planning and production is handled, and our customers.

Your future challenge

We are proud of the fact that we get very high rankings in our customer surveys. Our customers see us as a vital partner in managing their business and as such we work for long-term relations in a dynamic marketplace. Customer lifetime management, delivery accuracy and customer satisfaction are natural parts of the day to day work for Customer Care. Your most important task is to maintain our Customers' experience of Holmen Paper and ensure we offer best in class reliable accurate and informed service.

As Customer Care you will be responsible for a customer portfolio and handle daily contacts with the customers and other partners, such as such as warehouses and transport companies. The target is satisfying customers’ needs while optimizing business for all parties. You will be responsible for the customers' complete supply chain and business monitoring: from forecast and order to delivery and invoicing. The work is done in close cooperation with colleagues in Sales and Marketing. 

To succeed in this role

We want you to be a very cooperative and adaptive team player and have experience in a similar customer facing position. Since the work involves many different cultures, both internally and externally we value great communications and social skills. You enjoy challenges and like working at a fast pace; problem solving both customer’s and Holmen’s issues in their best interest is uppermost in your mind.

  • Do you have a structured and analytical way of working and see problem solving as a challenge?
  • Do you have a genuine interest in people, service, and cooperation?
  • Do you enjoy working autonomously with a diverse customer portfolio?
  • Are you motivated to further develop yourself?
  • Is it natural for you to act according to Holmen’s core values courage, commitment, and responsibility?

 If yes - you might be the one we are looking for!

We expect you to be graduated with an exam within international trade/business administration or have equally relevant work experience. It is important to be communicative, committed and service oriented in the same time as you are self-starting and well-coordinated. You are comfortable in using different IT-tools and are familiar with ERP, CRM and BI systems as well as Excel. You are fluent in written and spoken English.

Our offer

Do you want to work for an organization with a high level of commitment and many different cultures, an organization with focus on leadership and the employees? We offer you the opportunity to work in a well-established and modern forest and paper company with head office in Sweden together with dedicated and professional colleagues.

Holmen offers an informal, international and dynamic work environment. We have an open and welcoming culture that embodies our core values of courage, commitment and responsibility. The role offers great opportunities to take initiatives and make a difference with your ideas. Being creative and finding alternative solutions is important in a constantly changing business.

Your workplace will be based out of the central London Office (a home office solution is also possible depending on the evolution of the current pandemic). The employment is a full-time fixed-term position to replace a current team member for appx. 18 months. We want you to start as soon as possible during summer 2021.

Can you see yourself as our new Customer Care?

Please send your application and curriculum vitae to us as soon as possible. We apply ongoing selection during the application period. We reserve the right to contact selected applicants only.

 

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Employment level

Time limited employment (temporary)

Working hours

Day

Occupation degree

Full time

Location

London

Last day of application

25 June, 2021