Do you want to work for an organization with a high level of commitment and many different cultures? Do you want to be part of an organization with focus on leadership and the employees?

Your next workplace

Our sales office in Amsterdam is a hub for Holmen Iggesund Paperboard sales activities. Here we serve our clients in their own languages as our Customer Service is divided into geographical teams. At our premises, you can meet many colleagues from other parts of the organization, as several internal meetings take place here. Together we speak more than 20 different languages. The office is located in Amsterdam Southeast, just south of the city with excellent public transport, biking paths and is easily accessible from Schiphol.

Your future challenge

We are looking for a fulltime Account Coordinator. You will work for our DACH & CE team in our Customer Service department. You are part of our European Sales and Marketing office in Amsterdam (75 people) and of Iggesund and the Holmen Group (3000 people).  

Your responsibilities will include:
• Manage daily customer enquiries, order processing & invoicing, sample and trial orders.
• Follow up on lead-time quotations, pricing quotations trials & sample deliveries.
• Provide internal sales support.
• Handle requests for call-offs in order to enable on time delivery and stock level maintenance.
• Contribute to the analysis and chasing of customer payments.
• Work with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions.

To succeed in this role

Our ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. We appreciate your input and creativity when it comes to problem solving.

Furthermore you:

• Speak and write German at a (near) native level and English at a professional level
• Have a Bachelor’s degree or the equivalent in relevant customer service work experience
• Have excellent communication skills, both verbal and written
• Are hard-working and action oriented
• Have an interest in inside sales
• Are flexible, receptive to change and you have the ability to adapt quickly
• Can multi-task and are stress resistant
• Are attentive to details and analytic
• Advanced Excel and other IT skills are a plus
• Are currently based in The Netherlands

We think team fit is more important than having the right work experience. It is easier to teach you what you need to know about paperboard than teaching you how to be a good colleague and team player.

We offer you

Our Amsterdam office offers an informal, international and challenging work environment. We have an open and welcoming culture that embodies our core values of courage, commitment and responsibility.

In addition:
• We offer a competitive salary package
• You will have 25 vacation days + 13 ATV days. That is almost 8 weeks of vacation a year!
• To help you relax and stay fit, we offer a gym membership
• We will teach you all there is to know about customer service, and we offer other in-company training as well
• As you grow in your role, you will get a chance to go on customer visits
• We try to offer as much space and opportunity for personal growth as possible

Apply today!

Can you see yourself as our new Account Coordinator? Please apply today by sending us your English resume and cover letter! Apply via the “apply” button. The procedure will close December 19th. If we find suitable candidates sooner we will close the procedure early, so apply as soon as you can. The procedure is both internal and external at the same time. Internal candidates have preference when equally qualified.

Employment level

Permanent employment

Working hours


Occupation degree

Full time



Last day of application

19 December, 2021

Geert Hamster

Manager Customer Service DACH & CE

Anouk Klein

HR Officer

Send application

We let the forest grow and give

Holmen’s operations are powered by the forest. The growing trees, the water rushing down the mighty rivers and the wind blowing through the treetops. This is the heart of Holmen, a business built around the forest ecocycle and the renewable products we can create from it. Our business areas are Forest, Renewable Energy, Wood Products, Paperboard and Paper. With a workforce of 3 300 people, we create a sustainable future and value for shareholders, customers and society with courage, commitment and responsibility.

Premium paperboard for conscious brands Holmen Iggesund develops premium paperboard for conscious brands with high ambitions in sectors such as cosmetics, electronics, pharmaceuticals and food. With a focus on creating solutions that stem from real insights together with our customers, our product families Invercote and Incada are reknowned for their durability, excellent design properties and low climate footprint. We use fresh fibre from sustainably managed and certified forests. Our production and processing facilities are located in Iggesund and Strömsbruk in Sweden and Workington in the UK.