Do you want to work for an organization with a high level of commitment and many different cultures? Do you want to be part of an organization with focus on leadership and the employees?

Your next workplace

Our sales office in Amsterdam is a hub for Iggesund Paperboard sales activities. Here we serve our clients in their own languages as our Customer Service is divided into geographical teams. At our premises, you can meet many colleagues from other parts of the organization, as several internal meetings take place here. Currently, we are approximately 75 employees from different parts of the world. Together we speak more than 20 different languages. The office is located in Amsterdam Zuidoost, just south of the city with excellent connections, biking paths and easily accessible from Schiphol.

Your future challenge

We are looking for a fulltime Customer Service Account Coordinator. You will work for our DACH and CEE team in our Customer Service Department. You are part of our European Sales and Marketing office in Amsterdam (75 people) and of Iggesund and the Holmen Group (3000 people). 

At Iggesund, we value courage, commitment and responsibility, for the environment as well as our employees. Our care for our customers goes beyond just our excellent products.

Your responsibilities will include:

  • Manage daily customer enquiries, order processing & invoicing, sample and trial orders
  • Follow up on lead-time quotations, pricing quotations trials & sample deliveries
  • Provide internal sales support
  • Handle requests for call-offs in order to enable on time delivery and stock level maintenance
  • Contribute to the analysis and chasing of customer payments
  • Work with other departments (Sales, Technical Service, Production, Transport Planning) to formulate potential solutions to customer questions.

To succeed in this role

Our ideal candidate always puts the customer first and maintains excellent service standards even in difficult situations. We appreciate your input and creativity when it comes to problem solving.

Furthermore you:

  • Speak German at a native level and English at a professional level
  • Any other relevant languages are a plus
  • Have a Bachelor’s degree or the equivalent in relevant work experience
  • Have excellent communication skills, both verbal and written
  • Are hard-working and action oriented
  • Have an interest in inside sales
  • Are flexible, receptive to change and you have the ability to adapt quickly
  • Can multi-task and are stress resistant
  • Are attentive to details and analytic
  • Advanced Excel and other IT skills are a plus

We think team fit is more important than having the right work experience. It is easier to teach you what you need to know about paperboard than teaching you how to be a good colleague and team player.

We offer you

Our Amsterdam office offers an informal, international and challenging work environment. We have an open and welcoming culture that embodies our core values of courage, commitment and responsibility.

In addition:
• We offer a competitive salary package
• You will have 25 vacation days + 13 ATV days. That is almost 8 weeks of vacation a year!
• To help you relax and stay fit, we offer free in-company massages and a gym membership
• We will teach you all there is to know about customer service, and we offer other in-company training as well
• As you grow in your role, you will get a chance to go on customer visits
• We try to offer as much space and opportunity for personal growth as possible

Meet our employees

 

 

Apply today!

Can you see yourself as our new Account Coordinator? Please apply today by sending us your English resume and cover letter! To apply, please click the “apply” button. The procedure will close October 16th. If we find suitable candidates sooner we will close the procedure earlier, so apply as soon as you can. The procedure is both internal and external at the same time. Internal candidates have preference when equally qualified.

Send application

Employment level

Permanent employment

Working hours

Day

Occupation degree

Full time

Location

Amsterdam

Last day of application

16 October, 2020