Supplying the world with paper and paperboard takes skill – not only from our colleagues at the mills, but also from our dedicated customer service teams. Their role is to support you at every stage, ensuring smooth communication, reliable deliveries, and professional service across all markets.
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Customer service
Customer support
Dedicated support from order to delivery
What we do at
Our customer service teams handle nearly everything connected to your orders, from forecasting, order management to logistics, delivery and invoicing. Acting as liaison officers, they connect customers with our planning, production, and technical teams. They register and monitor orders, manage stock levels, and coordinate transport to ensure every delivery meets expectations.
Expertise built on experience
With extensive knowledge of paper, paperboard, and the wider Holmen Group, our customer service specialists offer qualified advice before, during and after production. They can support you with alternative techniques, quality adjustments, and efficient solutions, always focused on reliability and transparency throughout your order process.
A single point of contact
Doing business with Holmen is straightforward. Your nearest sales office or agent serves as your main point of contact, supported by customer service and our coordination centres. Whether your needs are commercial or technical, we ensure you reach the right expert quickly, within Holmen or through our specialist partners.
Reliable service when it matters
The importance of a dedicated customer service team becomes clear in challenging situations. During periods of production or transport disruption, our teams prioritise communication, reorganise deliveries and adjust logistics to minimise delays, always keeping you informed and supported.
Contact us
Contact customer service
Our customer service staff are available through all sales offices and coordination centres. They can help you with questions regarding orders, call-offs, or deliveries – wherever you are in the world.